Web Hosting FAQ

Q. What sites do you currently host?
A. We currently host a wide range of sites from your average personal home page to large corporate and full blown eCommerce websites.

Q. How many sites do you currently host?
A. We currently host over 75,000 web sites spread across a variety of Linux, BSD, and OSX servers.

Q. What Kind of computers do you use for web servers?
A. We currently employ a wide array of AMD based Dual Processor Linux and BSD Servers. We build each server ourselves to insure the highest quality.

Q. How reliable are your servers?
A. We do not have major downtime on a regular basis, and very rarely have any outages during prime-time. We have very experienced Mac and Linux webmasters managing our servers, and we use server monitoring tools such as PageSentry monitoring and paging system and MRTG, in combination with auto-reboot devices to insure the highest possible uptime. Maintenance if necessary is only done in off peak hours. Each of our servers employs a N+1 Redundant RAID array to insure your site keeps running in the event of a possible hardware failure. On call technicians are always on call 24/7 for any after hours emergency.

Q. Are your servers backed up?
A. All of our servers are backed up daily to inside and outside sources. We do suggest that our customers keep a backup of their web site at all times as our Web Hosting Services are not meant for backup purposes. We employ a redundant group of APC SmartUPS Rack Mounted Network Uninterruptible Power Supply Systems for battery backup.

Q. Can I run CGI scripts on your servers?
A. All of Linux based Web Hosting accounts included CGI-BIN. These servers also support Perl, PHP, and MySQL, for NO additional charge. Please ask an account rep for details of specific services offered.

Q. How can I setup POP eMail accounts for everyone in my company?
A. Utilizing our online billing system, you can easily add, delete, or forward email accounts in real time from the privacy of your own computer. To login, click here.

Q. Do you provide statistics?
A. We parse your logs in real time using Analog and Report Magic which provides a nice graphic overview of your web site transfer statistics. Your raw logs are kept in your root directory, so you are free to download them, or parse them in any other way you choose. An example of our stats can be seen here:

Q. How can I connect to your servers to upload my files?
A. We provide you with an FTP account with which you can upload files. SSH is also available at no extra charge.

Q. How do I upload my files to the server?
A. We provide an FTP account, which you login to using your favorite FTP program. For the Mac, Fetch, Interacrchy, etc. For the PC, CuteFTP, wsFTP, etc.

Q. What information is stored in your log files?
A. We log the date, time, result (ok/err), client IP address, the URL, bytes transferred, the search argument and the search engine used, and the referrer (the page that the client came from).

Q. Can I establish more then one domain name within an account, and resell the space offered?
A. Yes, we do have discounted pricing for adding additional domains and accounts, please contact us with your specific needs.

Q. How long does it take to setup an account?
A. Your account itself is usually read same day. A new domain name registration takes 24 to 48 yours, a domain name transfer usually takes 2 to 4 business days. Domain name transfers can be further delayed if the previous ISP is the admin contact and does not authorize the transfer. Your site itself can be ready for you to upload to the day you order it!

Q. Do we take credit cards?
A. Of course, Visa, MaterCard, and American Express are accepted.

Q. Do you offer Secure servers for Credit Card Authorization?
A. Yes, we offer SSL certificates, and can also offer you a secure site using one of our certificates for small fee.

Q. Do you or can you provide dial-up Internet accounts?
A. Bella Mia is an Internet Presence Provider (IPP), and an Internet Service Provider (ISP) We can provide you with dial-up and dedicated connections, web site hosting, web server co-location and web site design. For dial-up services and rates click here. We have over 7000 locations World Wide!

Q. What Internet backbones do you use?
A. Bella Mia's network infrastructure consists of multiple fiber connections to the internet Backbone. We are directly connected to multiple separate Tier One Backbone Providers; TimeWarner, AT&T, and SBC Communications. Our network is powered by multiple 75xx series Cisco Routers all running BGP4(Border Gateway Protocol) for redundancy. We do load balancing to insure all traffic is equally balanced among the networks we are connected to.

Q. How fast is your Internet connection?
A. We currently have 3 DS3's and OC12 connections to our providers. We are continually upgrading to handle increasing traffic. Our connection is load balanced and redundant to insure the shortest possible route. A current real time Aggregate Traffic example can be seen here.

Q. Where are you located?
A. We are located at 401 Host Drive Lake Geneva, Wisconsin, 53147. (60 miles North of Chicago. and 35 miles South of Milwaukee.) We are in the South East Business Park on a 3 Acre site just south of beautiful down town Lake Geneva.

Q. How long have you been in business?
A. We have been in been in business for over 11 years.

Q. How can I contact Bella Mia?
A. The best way to contact us is through eMail.