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Who Is HostDrive.Com? HostDrive.Com is the Web Hosting,
Dedicated Server, and Colocation brand of Bella Mia, Inc.
Bella Mia, Inc. started in 1997, is an Internet - Telecommunications company that provides a wide range of internet related services and technical offerings. For more information about our company history, please visit our About Us page. How long does it take to set up my server? Our typical lead time is 3 business days. Our in stock servers, bargain servers and overstock servers can be set up same day if ordered by 1PM US CST. How long it takes to set up a server really depends on what you order and when you ordered it. More custom applications may require additional set up time and or set up fees. What kind of connection do you have to the Internet? HostDrive.Com's network infrastructure consists of
multiple Fiber & GiGE connections to the Internet Backbone. We
are directly connected to several Tier One Backbone
Providers; Time Warner, & COGENT. Our network is powered by 7200 & 7500
series Cisco Routers running the BGP4(Border Gateway
Protocol) for redundancy. We do load balancing to insure all
traffic is equally balanced among the networks we are
connected to. Will HostDrive.Com manage my new server? No. You will need to manage your own server. If you have questions or support needs not related to managing your server, you can contact HostDrive.Com's
Technical Support Staff who will be ready to help. If you are interested in managed services, please contact a sale representative at 888-576-5594. HostDrive.Com's facilities are under constant
surveillance during manned hours of operation and monitored
via ADT Security and Camera after hours. Our network consists of
fully redundant and diverse connections to the Internet
backbone through multiple connections to each of our
providers. Who is responsible for handling hardware components if they fail? HostDrive.Com is responsible for all of your hardware. In the event of malfunction or failure, we will replace them at no cost to you. All our servers are guaranteed for life! Does HostDrive.Com monitor my server? HostDrive.Com's systems monitor your server 24 hours a
day, via PageSentry and our advance paging system. Our Technical Staff are
notified immediately in the event of problems. We have
optional auto-reboot systems in place to restart your server in the
event of a crash. On call technicians are also available 24/7 to reboot your server in the event of an emergency. Are there any bandwidth limitations? The amount of bandwidth available to you depends upon your initial server customization selections. If you anticipate needing additional bandwidth, you can request this by contacting us at sales@hostdrive.com or calling your sales representative at 888-576-5594. Does my server have a control panel? All of our dedicated servers come installed with linux. If you require a control panel we can install any free control panel like Webmin at no additional charge. You may choose to optionally have us install either cPanel or DirectAdmin, both of which will require an additional monthly charge and or setup fee. Does HostDrive.Com provide backup services? There are a number of backup solutions available to you. For more information on these services, please contact our sales team at 888-576-5594. Can I manage my own DNS information and records? HostDrive.Com's dedicated servers include BIND and a DNS Manager that makes it simple for you to set up multiple DNS zones and to create and manage individual resource records for each zone. However if you require us to do your DNS, we do provide Primary and Secondary DNS at no additional charge. What Control Panels do you offer? We do not offer control panels with our servers by default. However you are free to either bring your own, or we can install the Control Panel of your choice at an extra charge. We can also provide you with WebMin for free. For details and pricing on cPanel add-ons, please contact our sales department.
What are your regular business hours? Our offices are open Monday through Friday from 9AM to 5PM, excluding holidays. Special access or after hours access may be granted by appointment only. Emergency access is available as well. We have after hours paging/numbers available to our customers upon request.
My local ISP offers the same service. Why should I use HostDrive.Com? Does your ISP know the first thing about Dedicated Servers? That's our specialty. Consider, also: does your ISP offer any of the added benefits which HostDrive.Com can provide?
For the increased value added benefits which Bella Mia
offers with its Dedicated Services, there is no
comparison. Are there other server guidelines I should be aware of? In order to properly deliver HostDrive.Com's full suite
of managed products and services, HostDrive.Com's Technical
Staff requires continuous administrative access to dedicated
servers. You should ensure that while working with your
server that you do not interrupt HostDrive.Com's anonymous
SSH or Terminal Service access to your server. If this
connection is disrupted, HostDrive.Com may not be able to
properly manage and maintain your server. |
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